IKEA’s Stock Not As It Should Be

We’re seeing a lot of customers being disappointed when they reach IKEA and find out that their desired item is not in stock.

Disappointment is one way of putting it.  Distressed is another – if you’ve arranged for a babysitter, booked in delivery, and braved the rain.  I can only say that you have our sympathies.  And, once you let us know that you’re not going to be fulfilling your order, we can postpone everything until IKEA has your stock.

It seems that the IKEA online system and phone systems are not matching the reality of the system.

A case in point: a customer today viewed 18 items in stock online.  She telephoned to confirm that and was told 5 items were in stock.  When she went to the store, she was told that they were out of stock of that particular item for the past few days.

Shocking re. stocking.

I’ve not been able to come up with a solution yet.  For now, just know that once you inform us in time, we can postpone your order until another day.